19 July 2005

Caring for your Customer - The New Product from Liberty Quest

Can you A££ord not to know what your customers really think

The customer is always right! This old adage has been used in all types of business and customer service situations, seemingly for ever. But, how does this apply to organisations in today's business climate?
Taken literally, if the customer is always right, does this mean at any cost?
How do you know what is right for your customers?
Do all customers have the same idea of what is right?

Recent research by Liberty Quest shows that although many organisations recognise the need to provide effective customer service, only a few have developed the necessary approach to ensure that they are capable of delivering it at a consistent level throughout the organisation.

Liberty Quest has developed a systematic way of measuring your company's ability to deliver a proper level of customer care. It's called S P A (Service for Profit Audit) and it assesses your current standards of service and contrasts them with the expectations of your customers. It's a definition of current standards combined with a set of recommendations on how they can be improved.

It examines your commitment to the customer – the ability to understand his needs and adapt products and services to match those needs. But it also examines the relationship an organisation has with its staff – the ability to develop, involve and motivate its people to produce a shared commitment to the customer.

S P A produces a plan that helps you to deliver a level of customer service that meets your customer's expectations. A plan that addresses all parts of the business to ensure that first class service flows freely. A plan that builds on your organisation's strengths and knowledge.

The Service for Profit Audit is designed to make sure that your organisation always gets it right.

09 May 2005 - Opportunities at Liberty Quest Ltd (read more...)

08 May 2005

Liberty Quest has been chosen as one of the four finalists in The AXA Best Small to Medium Sized Business of the Year Award (Midlands Category) of The National Business Awards. This category s the most keenly contested of all the National Business Awards and last year it attracted 2000 applicants. This award will go to the company that best demonstrates significant Growth and innovation in its market sector, under-pinned by strong financial performance. This year Liberty Quest is the newest firm on the shortlist and the only consultancy. The National Business Awards is one of the biggest business competitions in Europe. The winners of the Awards will be announced 14 July 2005.

On the back of our nearly-complete evaluation of employment and enterprise projects for New Deal for Communities team in Wales, we have been asked to develop an all-embracing Economic Strategy for the NDC. We will do the work, as before, with our Consultants Theresa Shephard and Alan Derbyshire.

Currently for Thames Gateway London Partnership (TGLP), Liberty Quest are provided a continuing policy advice and consultancy support service, for example drafting TGLP’s response to the draft economic strategies prepared by the RDAs for the South East and East of England, and the London Development Partnership, and advising TGLP on ways in which it could effectively work together with other organisations which won SRB6 funding for manufacturing-related projects.

Also from our Welsh Office our latest undertaking is a Children's Centre Project in Aberdare, (Rhonda) we are currently undertaking a feasibility study to find the best way for a new partnership of seven children's charities to work together outside London, ie in the regions of England, in Scotland, Wales and Northern Ireland.

For more information on any of the above items or on any of our other projects which are not on the current items page please e:mail